FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS:

1. How do I become a SATRewards member?
To participate in the program, visit https://www.satrewards.net. Then securely register any VISA®, MasterCard® or American Express® credit or debit card.  You can earn SATRewards Points when you park, or dine at San Antonio International and at participating city locations throughout greater San Antonio. 
 

2. How many credit cards can I register?
You can securely register up to 99 VISA®, MasterCard® or American Express® credit or debit cards per SATRewards account. You can only register a card once.
 

3. Is my credit card information kept secure?
You can securely register up to 99 VISA®, MasterCard® or American Express® credit or debit cards per SATRewards account. You can only register a card once.
 

4. What if I already earn rewards with my card?
If you register a credit card that already earns miles, points, or cash back, the points that you earn via SATRewards will be awarded in addition to the rewards that you earn from the credit card.
 

5. Do you give credit prior to becoming a member of SATRewards?
No.  We do not provide retroactive credit for transactions that occurred prior to your enrollment. 
 

6. Who is eligible to participate in SATRewards?
Enrolled SATRewards members who park, shop, or dine at San Antonio International and at participating city locations throughout greater San Antonio with any registered credit or debit card are eligible to receive SATRewards Points. 
 

SATRewards POINTS

7. How do I earn SATRewards Points?
You earn SATRewards Points by using any enrolled VISA®, MasterCard® or American Express® credit or debit card when park at or drive through San Antonio International.  
 

8. What is the value of SATRewards Points?
Using a registered Visa®, MasterCard® or American Express® credit or debit card(s), members earn 1 SATRewards Point for every $1 spent on a
qualifying transaction. 

 

9. How do I redeem my SATRewards Points?
SATRewards Points can be redeemed for an array of travel related rewards by clicking "Redeem Points" after you login to https://www.satrewards.net.
 

10. What can I use my SATRewards for?
You can redeem your SATRewards Points for cash back, TSA Pre®, hotel points, airline miles and other travel-related rewards that help you vacation faster. Check the redemption catalogue often, as we are always working to add new options.
 

11. Who do I contact if I have questions about my SATRewards Points?
Please contact SATRewards Customer Service at customer.service@thanksagain.com for help.
 

SATRewards ACCOUNT ACCESS

12. How do I update my profile information?
You may check your profile information by logging into your account at . If you need further help accessing or updating your profile information, please contact Customer Service at customer.service@thanksagain.com.
 

13. What is my Username?
If you enrolled after April 28, 2016, your username is your email address. If you enrolled prior to April 28, 2016, please contact Customer Service at customer.service@thanksagain.com.
 

14. If I’ve Forgotten My Password, how do I get a new one?
For security reasons, SATRewards Customer Service does not have access to your password and we will never ask you to provide your password. To re-set your password, please contact Customer Service at and we will assist you with resetting your password.  If you have forgotten your Username, please contact Customer Service at customer.service@thanksagain.com.
 

 15. How do I update my credit card information?
Access your account via
https://www.satrewards.net then click on Cards Wallet to update your card information.